Why describe the symptom, not the fix?
Consumer Protection WA tells car owners to avoid trying to diagnose the problem themselves. Its reason is practical: if you ask for a specific repair and it doesn't fix the problem, the repairer won't be liable.
So "grinding from the front left when I brake" gets you further than "replace the front pads". It leaves the mechanic to find the cause, and leaves them responsible for getting it right.
Repairs in WA: the rules on your side
Check the licence
Every business in WA's motor repair and servicing industry needs a repair business licence, and the people doing the work hold a repairer's certificate. Look for Consumer Protection WA's tick sticker, which only licensed mechanics can display, or do the online licence search.
Get it in writing, more than once
Consumer Protection WA suggests getting more than one quote before going ahead, and each should set out the work as well as the cost. A mechanic may need to see the car before quoting, so ask first whether that inspection carries a charge.
Nothing extra without your say-so
You authorise work based on the original quote and any extra you've agreed to. When you drop the car off, ask the mechanic to ring you before doing anything that wasn't on the quote.
If it goes wrong
Talk to the repairer first. If that doesn't sort it out, the Consumer Protection Contact Centre can help, and you can lodge a complaint with Consumer Protection if the dispute stays unresolved.
Repairs for a yellow sticker
If the car's been given a defect notice, take the notice with you so the quote covers every item on it. In WA, the repaired car then has to be inspected at an Authorised Inspection Station within 14 days of the notice's expiry date, and the station inspects the whole vehicle, not just the listed defects. Vehicle inspections in WA explains the steps.
After a crash: who tows the car?
If anyone is hurt or in danger, call 000 first. After that, the choice of tow is yours: Consumer Protection WA says you have the right to decide who tows your car and where it goes, and you don't have to accept the first tow truck at the scene. If you're insured, your insurer may cover or contribute to the repair, depending on your level of cover.
Before you pay, ask for
- An itemised list of all the work done, which Consumer Protection WA suggests asking for before you pay.
- Both warranties, on the parts and on the labour, spelled out on the invoice.
- Your old parts back, if you asked for them when you left the car.
- A note of anything the mechanic found that will need doing soon.
What we'd do
We'd describe the symptom, not the cure, check the business's licence on the sticker or online, and say yes only to a written quote. Then we'd keep the itemised invoice with the service book. Consumer Protection WA points out it helps with any later warranty claim, and a buyer will want to see it when the car's sold.
