What does Mechanic Sorted do?
We run this website and the card on it. When you send a job, we show it to local mechanics matched to the job and the car, and give your contact details to the one who takes it.
We're not a workshop and we don't repair cars. We aren't a party to any agreement you make with a mechanic, and we don't negotiate it for either side.
We can't promise that a mechanic will take every job, or say when one will call.
Your contact details
When a mechanic takes your job, we sell your contact details for that job to that mechanic, so they can get in touch and quote.
Who's responsible for the quote and the work?
The business that takes your job. It quotes, does the work, invoices you and answers for the result.
Get the estimate in writing before work starts, and read it before you say yes. That's Consumer Affairs Victoria's advice to car owners, and it's sound anywhere.
Your consumer guarantees are with that business. For repairs, the Australian Consumer Law expects due care and skill, work that's fit for any purpose you made known, and completion within a reasonable time when no date was set.
If a repair causes a fault on a newer car, go back to the repairer. The joint regulators' guide to the consumer law says a defect caused by an independent repairer is unlikely to be covered by the maker's warranty.
Are there prices on this site?
No. We don't publish what any job costs, and nothing on the site is a quote or an offer. Only a mechanic who has talked to you, or seen the car, can quote the work.
What do we ask of you?
Use the site lawfully. Only send a job for a car you own, or one you're arranging work on with the owner's OK.
Give details that are true and your own. Don't put in someone else's mobile, send made-up jobs or try to get around the spam check.
Don't copy our pages to publish elsewhere, or scrape the site with automated tools.
Can you rely on the information here?
Our pages are general information, written to help you understand your car and the rules. They aren't advice about your car: the mechanic who sees it is the one to tell you what it needs.
Rules change and differ by state. Before you rely on one for a roadworthy, registration or a sale, check it with your state's transport department. How we write and check our pages explains where our facts come from.
What aren't we responsible for?
The work a business does, the quote it gives and how it deals with you, because we're not part of that agreement. Where the law lets us limit our responsibility, we do; where it doesn't, these terms don't try to.
Nothing in these terms excludes, restricts or changes a right you have under the Australian Consumer Law that can't lawfully be excluded.
What else applies?
How we handle your details is set out in our privacy policy. If you have a problem with work done on your car, our complaints page shows where to take it.
We may update these terms. The date at the top of the page shows when they last changed, and the version on the site when you use it is the one that applies.