What changes if you leave the Mitsubishi dealer network?
| Every service on time at a dealer | Serviced elsewhere, or a service lapses | |
|---|---|---|
| New car warranty | Up to 10 years or 200,000 km | 5 years or 100,000 km, if it hasn't expired |
| Roadside assistance | Up to 10 years, added 12 months at a time on new cars sold since December 2025 | Not renewed |
How tight is the timing?
Tighter than most people think. Mitsubishi's published servicing terms for the Eclipse Cross plug-in hybrid say scheduled services are 12 months or 15,000 km, and they encourage owners to go in within 2,000 km or two months either side.
The same terms are blunt about a miss: if a scheduled service lapses, the extended warranty is no longer valid. Your standard warranty isn't affected if it hasn't expired, but those extra years are gone.
If you want the 10 years, put the next service in your calendar the day you leave the dealership. The extended cover is for private buyers and small businesses buying fewer than five vehicles, and terms can change, so check the ones that came with your car.
Is that allowed?
Yes. The ACCC first objected to the extended warranty, saying it would substantially lessen competition, then let the program stand. So those conditions on the extra years remain in place.
Two things sit underneath it, whichever way you go. Your consumer guarantees under the Australian Consumer Law apply on top of any maker's warranty, and the regulators say it's incorrect to suggest a car must go to a dealer to keep those rights. A qualified independent mechanic, working to Mitsubishi's schedule and specifications, doesn't by itself void your standard new car warranty.
Triton, Pajero Sport and older Pajeros
Plenty of Tritons and Pajero Sports tow, carry loads or spend time on dirt. Tell the mechanic about that, since it changes how hard they should look at the driveline, suspension and diesel system. Our 4WD service page goes through it.
Pajero production ended in March 2021, so the youngest are around five years old and plenty are well past their warranty years. For those, the dealer question falls away, and what counts is a mechanic who knows the diesel and the 4WD gear. A local mechanic who specialises in your car.
Plug-in hybrid Outlander and Eclipse Cross
Mitsubishi recommends servicing its plug-in hybrids at a Mitsubishi PHEV Specialist Service Centre, and that's sensible advice for the high-voltage side.
An independent mechanic can still do plenty on these cars if they're trained and equipped for it, so ask directly. Hybrid and EV servicing has more on what to look for.
What you can keep track of
You can
- Note your warranty start date and every service due date.
- Keep each service invoice, and photograph the book after each visit.
- Check the oil and coolant level on a cold car, plus tyre pressures.
Leave to the mechanic
- The scheduled service, to Mitsubishi's list for that interval.
- 4WD system oils and diesel fuel system work.
- Anything on a plug-in hybrid's high-voltage system.
Where we'd start with a Mitsubishi
We'd ask one question: how long will you keep this car? If it's a long time and you value the cover, stay with the dealer and don't miss a date. If a service has already lapsed, or the car's beyond five years or 100,000 km, the case for the dealer weakens, and a mechanic who works on Mitsubishis is the natural next step. Get the choice made early, then stick to it.