Who's responsible for your details?
Mechanic Sorted is. When you send the card, your details come to us, and we handle them under the Privacy Act and the Australian Privacy Principles.
Once a mechanic takes your job, their business holds its own copy so it can contact you about the job and do the work.
What does the card collect?
- The job: what the car needs, or what it's doing.
- The car: its make, and the model if you add it.
- The postcode where the car is.
- Your first name and mobile number.
- Your email address, if you choose to give one.
- A note for the mechanic, if you write one. Keep it to the car: there's no need for your rego, your driver's licence number or anything personal.
- That you ticked the consent box.
Why do we collect it?
To pass your job to one local mechanic who can contact you about it. The consent box says exactly that, and the card can't be sent until it's ticked.
We ask only for what a mechanic needs to understand the job and ring you about it. The job, the car and the postcode also decide which mechanics are shown the job.
Who sees your details?
The mechanic who takes your job. Only one local mechanic gets your number. That business receives your first name, mobile, email if you gave one, the job, the car, the postcode and any note.
Matched mechanics nearby, in part. Before one of them takes it, mechanics near the car who are matched to the job can see the job and the car. They don't see your contact details.
The services that run the site and route jobs. The companies that host this website and pass jobs on to mechanics handle your details on our behalf, and they're bound to use them only for that.
Nobody else, unless the law requires us to share them. We don't publish your details anywhere.
What does the website itself record?
Microsoft Clarity. It shows us how pages are used: where people tap, how far they scroll and where a page loses them, so we can make the site easier to use. The card is masked, so Clarity doesn't record what you type into it. Clarity runs only on the live site, not on test copies.
Google reCAPTCHA. It sits on the last step of the card and checks you're a person, to keep out spam. Google runs that check under its own privacy policy and terms.
Cookies and server records. Both tools can use cookies, and Microsoft and Google may handle what they collect outside Australia. Like any website, the servers that deliver these pages keep basic technical records, such as your IP address and browser, to run the site and keep it secure.
How long do we keep it, and how is it protected?
We take reasonable steps to protect your details from misuse, interference and loss, and from unauthorised access, change or disclosure.
When we no longer need them for the job or to meet a legal obligation, we delete them or remove anything that identifies you.
Can you see or correct what we hold?
Yes. The Australian Privacy Principles give you the right to ask for the personal information we hold about you, and to have it corrected if it's wrong, out of date, incomplete or misleading.
The mechanic who took your job keeps its own copy. To correct that copy, tell the business directly, when they ring or in writing afterwards.
How do you make a privacy complaint?
Complaints about how your personal information has been handled go to the Office of the Australian Information Commissioner (OAIC), the national privacy regulator. Its website explains how to lodge one and what it needs from you.
If your complaint is about a mechanic's business, put it to that business in writing first, and take it to the OAIC if it isn't resolved. Problems with the repair itself are covered on our complaints page.
Will this policy change?
If what we collect, why we collect it or who sees it changes, we'll update this page before the change applies, and the date at the top will move with it.