Why Melbourne drivers move away from the dealer
Often it's simply where the dealer is. A dealer an hour across town means a day off work or a loan car, while a mechanic near home or the office can have the car back the same afternoon. RACV says a minor service takes a few hours, so the drive can end up longer than the service.
The rules allow it. The ACCC and the state regulators' guide says any suggestion that a car must be serviced at a licensed dealer to keep your consumer guarantee rights is not correct. Keep the book stamped, keep the invoices, and follow the schedule.
Logbook service or general service?
If the car is still under the maker's warranty, ask for the logbook service: the checklist the maker sets for the kilometres the car has done. Once it's out of warranty, many owners keep to the book anyway, because a full stamped history helps when it's time to sell.
A general service is the mechanic's own list for an older car. Either way, ask what's included before the car goes in, so you can compare like with like.
What's particular to Melbourne
Stop-start kilometres
Short trips through traffic are hard on oil, brakes and batteries, and some service books treat them as severe conditions with shorter intervals. Check the book for your car, and ask the mechanic which schedule applies.
Selling later
A Victorian sale needs a roadworthy certificate, and a stamped service book helps both the certificate and the sale. Buyers ask for the history before they ask anything else.
Nobody to look up on a register
Victoria has no general mechanic licence, so ask about the business's insurance and who will work on the car.
What to have ready when the mechanic calls
- The make, model and year, and the kilometres on the odometer.
- Which service the book says is next, or a photo of that page.
- Anything the car has been doing that's new, even if it seems small.
- Whether you'd rather drop it off or have a mobile mechanic come to you.
What we'd do
We'd send the job with the postcode of wherever the car sits during the day, home or work, and the model filled in. Then ask the mechanic to confirm, in writing, that they'll follow the maker's checklist for that interval and stamp the book.