What happened to Infiniti service centres
In September 2019, Infiniti said it would leave Australia by the end of 2020. CarsGuide counted five dealerships and three service centres at the time, with 386 new registrations in the year to the end of August. That's a small number of cars, so plenty of mechanics have never had one on the hoist.
GoAuto reported that Nissan dealerships in Adelaide, Brisbane and Newcastle were already handling Infiniti servicing and repairs. CarsGuide said warranty and aftersales commitments would be honoured, and just-auto reported Infiniti would need to support cars sold for a decade, likely through Nissan's service centres and parts facilities.
Those reports came before the exit. Ring your nearest Nissan dealer and ask if they take your model today.
What's under your Infiniti
| Related to | Who that suits | |
|---|---|---|
| QX80 | The Nissan Patrol | A mechanic who works on big Patrols and V8s |
| Q30 and QX30 | Mercedes-Benz's small-car platform | A mechanic with recent small Mercedes time |
| Q50 with a 2.0-litre turbo | A Mercedes-Benz engine (the M 274) | A mechanic who knows that Mercedes engine |
| Q50 with a 3.0-litre V6 | Nissan's VR30DDTT twin-turbo V6 | A Nissan performance mechanic |
| Q50 hybrid | A 3.5-litre V6 with an electric motor | A mechanic trained and equipped for hybrids |
| M | The VQ37VHR, shared with the Nissan 370Z | A mechanic who knows that Nissan V6 |
Reading that table
The Q50 engines come from Wikipedia's worldwide list, so not all of them were necessarily sold here. Check yours against the papers or ask the mechanic to confirm it from the VIN before they order anything.
Shared parts help, because a Patrol or Mercedes mechanic already knows much of the car. They don't cover everything. Interior trim, body parts and some electronics are Infiniti's own, and those are the pieces that can take longest to find.
Servicing and warranty now
The schedule in your service book still applies. A brand leaving doesn't change what the car needs, and RACV points owners to the maker's schedule first.
If any new car warranty is left, servicing an Infiniti with a qualified independent mechanic, to the maker's schedule and specifications, doesn't by itself void it. The consumer guarantees sit alongside any warranty and aren't limited by it.
Independent mechanics can also buy the same service and repair information as dealers for cars made from 2002 on. Ask if they have it for Infiniti before you leave the car.
Questions to ask about your Infiniti
- Have you worked on this model, or on the Nissan or Mercedes it's related to?
- Can you read its fault codes with what you've got?
- Is the part I need in Australia, or does it have to come from overseas?
- If it's coming from overseas, how long should I allow?
- Will you ring me before going beyond the written estimate?
Telling us about it
Give us the model, the year and the engine if you know it, and what the car's doing. A local mechanic who specialises in your car. If it's a parts question, say so early, because that's often the bit that decides who suits the job.
What you can do
You can
- Find the service book and the last invoice.
- Note the exact model name on the back of the car.
- Check the oil on flat ground once the engine has cooled, and the tyres while they're cold.
Leave to the mechanic
- Confirming the engine and parts from the VIN.
- Scheduled servicing and stamping the book.
- Anything on a Q50 hybrid's high-voltage system.
Our advice for Infiniti owners
We'd ring a Nissan dealer first if the car has warranty questions or a specific Infiniti fault. For routine servicing, we'd choose an independent mechanic who works on the related Nissan or Mercedes, and ask about parts before the car comes apart. And we'd keep a good relationship with that mechanic, because a rare car is easier with someone who already knows it.